Frequently asked questions
What is the return policy?
At AfterSun, your satisfaction matters to us. If there's a problem with your order, please contact us so we can help.
Return Requests
If your item arrives damaged, defective, or incorrect, contact us with your order number and clear photos of the issue so we can review it and arrange an appropriate resolution.
Swimwear & Hygiene
For hygiene reasons, swimwear must be unworn, unwashed, and returned with its original hygiene liner, tags, and packaging intact to be eligible for a return, where permitted by applicable law.
Return Authorization
Please contact us before sending any item back. We'll provide return instructions if your return is approved. Items sent back without authorization may not be processed promptly.
Refunds
Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.
Incorrect or Damaged Orders
If you receive an incorrect or damaged item, contact us promptly so we can review the issue and determine the appropriate resolution.
Contact Us
For return or refund assistance, please use the contact information provided on our website and include your order number.
Shipping & Delivery
At AfterSun, we're here to help you get ready for your next getaway.
Processing Time
Please allow 1–3 business days for order processing before your item ships.
Estimated Delivery
Orders typically arrive in approximately 10 days after shipment, depending on your location and carrier. Delivery times are estimates and may vary due to carrier delays or other unforeseen circumstances.
Order Tracking
Once your order ships, you'll receive a shipping confirmation with tracking information when available, so you can follow your order's progress.
Shipping Costs
Available shipping options and any applicable shipping charges will be displayed at checkout before you complete your purchase.
Questions About Your Order?
If you need help with your order or tracking information, please contact us through our store's contact page. We're happy to help.
Thank you for shopping with AfterSun. ☀️